Process Modeling Checklist

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Process Modeling Preparation:

• Determine the purpose (objective) of process modeling:
  • Documentation of an existing process;
  • Inventing a new process;
  • Improving efficiency and quality of an existing process;
• Engaging business analysts and managers who are capable of modeling;
• Defining suitable modeling approach:
  • Activity-based: a process is modeled as a sequence of actions or steps;
  • Artifacts-based: a process is expressed as a sequence of statuses;
  • Communication-based: a process is explained as a sequence of reactions and interactions;
• Creating guidelines for modeling (defining and documenting them);
• Arranging a system for recording of modeling assumptions, constraints, issues, etc;
• Settings documentation requirements;
• Selecting and acquiring an appropriate tooling:
  • Text editor (a word processor) to document information about the process;
  • Drawing tool (a graphic tool) to depict the process flow;
  • Process modeling tool to maintain a virtual model of the process;

Business Process Modeling Actions:

• Identify key elements of the process:
  • Goals;
  • Scope;
  • Inputs;
  • Outputs;
  • Activities;
  • Resources;
  • Information;
  • Organizational impact;
• Identify people or agents involved into the process:
  • Process Owner;
  • Process Manager;
  • Process Performers;
  • Process Customers;
  • Process Suppliers;
• Build the SIPOC (Supplier/Input/Process/Output/Customer) Chart to better understand how the process services the customer at a scale of high-level view;
• Create Business Process Model (BPM) – a diagram representing a sequence of process steps, including events, actions and links between them. The following techniques to model business process can be involved:
  • Flowcharting;
  • Functional flow block diagram;
  • Control flow diagram;
  • Gantt chart;
  • PERT diagram;
  • IDEF;
  • Use case diagrams;
  • Activity diagrams;
  • Business Process Modeling Notation (BPMN);
  • Event-driven Process Chain (EPC);
• If possible apply Six Sigma method to manage quality of your business processes:
  • DMAIC (utilized for existing business processes);
  • DMADV (the method for creating new processes);
• Document each of process steps and links between them (express what is done on every step in a business process), because the overall scenario can be difficult to envision without comments;
• Input the information into a business process modeling tool of your choice (if any) and simulate a process model to better understand the behavior of ...

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