Business Process Testing Checklist

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 1. Prepare for the Business Process Testing:

• Define what kind of business process matters you are going to test;
  • Efficiency (ability to transform inputs into outputs with minimal loses);
  • Effectiveness (ability to reach targeted aims) of process, documents, components, etc;
  • Quality of outcomes (ability to produce products of a specified quality);
  • Fault-tolerance (ability to be resistant against errors and faults);
  • Timing and productivity (ability to deliver results promptly, without delays);
• Define the process components you want to test particularly and jointly: equipment, employees, products, etc;
• Select right approaches to elaborate testing procedures suiting selected process elements;
• Identify test team members (they should be experts in matters you are going to test);
• Identify goals of the business process testing (for example to disclosure inefficiency, describe it, investigate its reasons, and recommend methods for rectification);
• Compose a work plan on business process testing – create a strict schedule of procedures and set  clear goals for testing, so every team member can get his own specific duties;
• Prepare protocols and forms to record and register the testing activities and their results;

 2. Business Process Testing Activities:

• Scrutinize process procedures and supportive documents to check whether they are compliant with real situation, and if they can work as practical guidance for process participants;
• Make sure the documents point you to all essential and important matters and explain all key process assumptions, so there are no unexplained impactful things left behind the scenes;
• Test the process equipments and other assets to learn whether they fit to standards of efficiency rate, standards of on-the-job safety, standards of wear-and-tear condition, etc;
• Examine innovative component of the process: how often existing modernization opportunities are considered for this process and how effectively they are implemented;
• Inspect whether the process meets “green” requirements, including how well it is supported with energy-saving options for a better cost-efficiency;
• Examine workers participating in the process: check how well they are educated on the process conceptions and configuration, and assess their practical skills to prevent quality gaps;
• Identify environmental variables that can affect the process workflow (can add contingency) and model different situation to learn how properly the process participants react;
• Inspect average timing of the process: whether it fits required standards on duration, or how far the results fluctuate from cycle to cycle, investigate underlying reasons, etc;
• Control the process’s yield and identify its failure rate: how often the process generates spoiled......

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