Business Process Performance Checklist

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Inspect your business process performance factors:

• Resources: supply the process with the best available resources (the physical assets and HR);
• Leadership: establish effective and proactive organizational championship for the process;
• Innovation: implement systematic research and consideration for business changes;
• Technology: encourage innovations and develop performance by effective technologies;
• Planning: make sure the process lives and functions according to a profound plan;
• Measuring: identify and set controls over the critical areas of the process performance;
• Environment: research how the environment influences the process and how to control it;
• Customers: measure satisfaction level of subjects which are serviced by the process;
• Organization: make sure the organizational administration supports the process by all available resources to prevent process upsets and degradation;

Deploy business process performance controls:

• Review the process as a set of interrelated jobs which are carried out by employees;
• Define the purpose of each process job, including its importance for the process success;
• Consider all embedded duties and key operations that each of the process jobs embraces;
• Identify the key performance components of each job and set proper performance standards;
• Determine measurable outcomes that characterize target criteria for successful performance;
• Define tools and capabilities which are required for employees to reach specified performance;
• Formulate qualitative and quantitative requirements for resources and instruments to be utilized;
• Qualify each job priority (by its contribution into process success) to support the most impactful items with the best available resources – target your investments in the optimal manner;
• Acquire instruments and supplies of the proper quality, and deliver them into the process;
• Train the process participants to operate the whole process inventory effectively;
• Communicate the conceptions of excellent process performance to the process participants;
• Make sure they understand how these regulations are translated into quality of practical actions;
• Establish control-feedback loops on the critical points of the process to prevent defects early;
• Continually monitor employee performance and provide feedback about employee performance;
• Elaborate a collection of consistent KPIs providing objective insights into operational aspects of the process, including customer relations, equipment efficiency and other operational metrics;
• Develop and implement means to control performance of the technological components of the process (software, hardware, sensors, etc) – different components need different approaches;
• Implement the process leadership and empower the process champion to promote an excellent level of process performance, along with change and innovation;
• Deploy controls and methods for supervising important aspects of the external environment and prevent certain risks to affect the process success;
• Plan desirable results for the process, including timing, quality of outcomes, costs, etc;
• Determine level of variability and tolerance for the process results to prevent process tampering (reacting to false alarms);
• Apply process quality improvement methodologies to systematically look for opportunities and to eliminate root causes of defects;

Monitor business process practical performance:

• Desired results of the process (such as timing, quality of outcomes and costs) are achieved;
• Variability of outcomes stays within the tolerated range;
• Technological components of the process function well;
• Process participants perform their duties properly (as actionable procedures prescribe);
• The process inventory and process assets are operated effectively;
• Environment and its ....

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