Business Process Description Checklist

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 Triggers.

• Identify and list reasons that trigger your business process
• Confirm each of the triggers is analyzed and approved
• Reject any trigger that does not bring value in the process
• Determine benefits (e.g. improved customer satisfaction, increased sales) that are expected from process completion
• Explain what impact the process has to your company
• Confirm the triggers remain effective and current throughout the process lifecycle

Resources.

• Define all necessary roles involved in performing your business process, including full-time, part-time and contracting roles
• Identify all skills and abilities that will be required for human resources to perform their roles
• Identify desired types and quantity of professionals (designers, analysts, marketers, salespeople)
• Find out which labor resources your company can acquire internally/externally
• List all types of equipment involved in performing your business process
• Determine all types of consumable and non-consumable materials needed by the process
• Define external/internal sources of all necessary materials and equipment
• Develop a cost estimate that identifies the total amount of expenses that your process will generate
• Confirm whether your company is able to cover all expenses
• Identify external sources of investment if the company fails to cover resource costs
• Develop a budget sheet for your business process
• Identify information technology required to keep the business process secure and feasible
• Establish the resource baseline that defines types, quantity, quality and availability of all resources identified for the process

Primary Products.

• List the primary products (or major outputs) to be produced by your business process
• Describe features and characteristics of those products
• Develop and agree on product acceptance criteria
• Identify customers that will acquire and use the products
• Confirm there is a strategic plan for marketing and promoting the products
• Calculate estimated revenue from product sales
• List secondary products (by-products) or minor outputs that result from your business process
• Identify customers for by-products
• Have a plan for marketing by-products (such a plan can be built in the marketing plan of your primary products)

Workflow.

• Break down the process into key implementation stages, such as Definition, Design, Development, Execution, Control, and Termination
• Establish goals for process stages
• Be sure stage goals are linked to the primary products of your process
• Identify sub-processes and tasks for each of the stages
• Determine dependencies.......

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