Business Process Assessment Checklist

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Assess Process Team:

• Inspect quality of the process team organization: make sure descriptions of roles and jobs are well-elaborated, as well as their interrelations and responsibilities;
• Examine qualities of existing manpower – availability of required competences, experience, critical and secondary skills, education levels, certifications, etc;
• Evaluate adherence of employees to the process culture: check their practical attitudes, level of knowledge regarding customer service, mindsets towards process goals, ethics, etc;
• Examine their knowledge about the process procedures, including quality requirements and personal safety, emergency situations, etc;
• Evaluate how well the process operations are protected against potential human failures;
• Assess investments that can be made into manpower to improve process performance;

Assess Process Operations and Performance:

• Assess tear-and-wear of the process assets (such as equipment, tools, etc) and compare their current state against the depreciation schedule;
• Examine whether the process uses the optimal way to deliver the required product – evaluate efficiency rate of the methods and technologies involved into production;
• Assess opportunity for investment into process modernization and improvement – model and measure costs and anticipated benefits from such an opportunity;
• Inspect procedures and documentation which regulate the process activities and steps – make sure they provide proper specifications and requirements for doing these activities right;
• Evaluate practical execution of the process tasks and operations to assure they are executed appropriately – assess adherence of employees to the process procedures;
• Evaluate process viability – how long this process can stay effective without a change;

Assess Process Products and Services:

• Inspect relevance and correctness of the process product specifications – evaluate whether they provide process executers and controllers with an exhaustive product description;
• Assess the process’s ability to deliver stable level of results: review statistics on process yield and define rate of its variability – evaluate whether this rate is sufficient (if the spoilage rate meets certain acceptability criteria);
• Evaluate the costs allocated to.....

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